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How Do We Work?

At Maxim Support the entire support process is centered on your specific requirements. We know your web hosting operations are unique in many ways. It is easy to start our services to provide outstanding customer support to your clients.

We have two different types of outsourced hosting support plans. Choose a plan that fits your business model and size of the hosting business. Click here for details of the support plans. If you do not find any plans that fit your requirements, please contact us, we can create a custom plan for YOU.

Once you have identified the support plans, tell us about your hosting operations. This includes any special SLA you have, specific prepre-sales issues we can take care etc.

Next you need to set up an email at Maxim Support in your help desk system. If you do not have help desk/ ticket manager system we will be happy to install one for you for FREE. This is done so that we will get email notifications when a customer emails you regarding any technical issue. Once we get an email notification, we respond to the ticket within 30 minutes. Most of the tickets are resolved in the first response itself. For tickets which require more investigation the resolution may take up to 6 hours.

Once we start supporting your clients we would appreciate your feedback on how we are doing. We can adjust our responses accordingly, as this is constant learning of your business specific processes